FAQs

Frequently Asked Questions


Yes, just go to our page facebook.com/myemwest and comment on the product image or send message to us for your order.

There are several ways You can submit your suggestion/complain/feedback

  1. Submit your feedback at our contact us page.
  2. Write to emwest.order@gmail.com.
  3. Send Message at our FB Page
  4. Call 01764 0000 21 (between 10 am to 6 pm, from Saturday to Thursday)

No, after you confirm to our customer care officer about your address you are not allowed to change your delivery address. Because we work with courier partner who will not allow this change once the shipment is made.

After receiving your order via our check out system or via our facebook page our customer care officer will call you for order confirmation. Once you confirm the order and we ship the product No cancellation is acceptable.

Products available on our website are stored in our back office where no display option is available at this moment. You can check some of the women products at our Gulshan Pink City store.

If you are skeptical about our product quality you can try us with a small order first.

We have only 2 payment options at this moment.

  1. You can pay Cash on Delivery (only within Dhaka Metropolitan and Chittagong Metropolitan Areas)
  2. You can pay by bKash ( outside Dhaka Metropolitan and Chittagong Metropolitan Areas)

Yes. We know you might hesitate to pay full in advance. Just to ensure we have stores in Gulshan Pink City (Shop 32, 1st Floor) and Office is in Niketan, Gulshan 1. Our website is just to reach out and deliver to our distant customers. You can rely on us.

Your payment is 100% secured with us.

We have Cash on Delivery service within Dhaka Metropolitan and Chittagong Metropolitan Areas Only.

In other areas of Bangladesh we deliver after receiving bKash payment.

Yes, In some location of Dhaka City we have Express Delivery Service.

Express Delivery Charge within Dhaka City (selected zones) is Tk 100 (Delivery on the same day if order received before 12 pm and it depends on the location and our order traffic)

Within Dhaka City our Delivery Charge is Tk 50 (Delivery within 2-3 business days)

Outside Dhaka City our Delivery Charge is Tk 100 (Delivery within 2-5 business days)

Express Delivery Charge within Dhaka City (selected zone) is Tk 100 (Delivery on the same day if order received before 12 pm and it depends on the location and our order traffic)